Transparent terms for a fair marketplace. Please read our guidelines regarding cancellations and refunds below.
Upon completing a Transaction on Genoma Space, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service.
After a transaction is initiated, the User may cancel the Transaction only if it has been specifically provided for on the Platform. In such cases, the cancellation will be subject to the terms mentioned at the time of purchase.
Once you have received the product and/or service, the only event where you can request a replacement or a return and a refund is:
Any request for a refund must be submitted within three (3) days from the date of the Transaction (or such number of days prescribed on the Platform, which shall in no event be less than three days).
A User may submit a claim for a refund by raising a ticket on our support portal or contacting us directly. You must provide a clear and specific reason for the refund request, including the exact terms that have been violated, along with any necessary proof.
* Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
For further assistance regarding payments or specific order issues, please visit our Help Center.